EverBoard
Responsible Disclosure
Cyber Security
We understand the importance of addressing security concerns promptly and thoroughly. Upon receiving reports, we allocate the necessary resources to assess and resolve the issues.
We appreciate reports from various sources, including independent researchers, industry organizations, vendors, and customers who are concerned about product security. If you believe you have discovered a security vulnerability in any of our products, we encourage you to notify us at cybersecurity@everplaystudios.com.
Report a vulnerability
cybersecurity@everplaystudios.comWhat to include in your report
When submitting a report, please provide as much information as possible, including:
- Affected product(s) and software version(s)
- Description of the issue and its potential impact
- Instructions on how to reproduce the issue
- Suggestions for mitigation or remediation actions, if applicable
What happens next
Upon receiving a report, we will initiate an investigation with our internal security team. If the vulnerability is confirmed, we will promptly take the necessary corrective actions to resolve the issue and prevent future occurrences.
We are committed to keeping you informed throughout the process, although please note that the investigation may require some time to complete. Generally, you will receive confirmation from us within 7 working days and get informed of the handling progress based on the actual situation.
We commit to addressing confirmed security vulnerabilities in our products until 31st March 2029 unless otherwise stated.
Our goal is to resolve all reported vulnerabilities within 90 days of receiving the report. This includes deploying updates to affected products and implementing measures to reduce the risk of future vulnerabilities.